FREE SHIPPING Australia wide *Applies to most postcodes*| 30-day Refund Guarantee

Shipping Policy

We provide FREE Shipping nationwide within Australia, except some remote postcodes. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  

If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment asap.

If your item is on backorder or unavailable, we will void or cancel the pre-authorization and reach out to you via e-mail.  

Order Shipment:

If your order is in stock and we process the charges to your credit card you provided when checking out, it will be despatched from our warehouse within 2 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

Delivery within Australia normally takes 3 to 5 business days. International shipment may take 2 - 3 weeks.

If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at cheers@jetscooters.com.au

Shipping by Reliable Couriers

Orders will be despatched from our supplier warehouses in major Australian cities. We offer FREE shipping Australia wide via TNT, Toll and other reliable Australian nationwide freight couriers.

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Damages during Delivery:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to cheers@jetscooters.com.au and we will process an insurance claim on your behalf.